FAQ Frequently Asked Questions

What is the cost of building an e-commerce website?

E-commerce website development costs vary depending on the project size and requirements. As a general guideline, Shopify projects typically range from JPY 1–5 million for small to mid-sized sites, JPY 5–10 million for highly customized projects, and JPY 10 million+ for large-scale Shopify Plus projects. We create our proposals to your requirements and budget. Please contact us through our inquiry form for a consultation.

I’m considering developing an e-commerce website. Is it possible to receive a preliminary estimate before moving forward?

To provide an accurate estimate, we first need to understand your requirements. Please note that we ask for an initial consultation to discuss your project before preparing a proposal and estimate.

How long does it take to develop and launch an e-commerce website?

For a standard Shopify website, the typical timeline is approximately 3–6 months from initial consultation to launch. The timeline may vary depending on the level of design customization, feature requirements, and product data readiness. Large-scale Shopify Plus projects or migrations from existing platforms may take 6 months or longer. If you have a specific launch deadline, we can also propose a phased approach that prioritizes key features for an earlier launch.

I’d like to learn more about Shopify. Can you provide me with some information and resources?

Please note that the amount of information we can provide prior to engagement may be limited. As a first step, we recommend reviewing our articles for general information about Shopify. If you have any questions afterward, we will be happy to provide additional information via email or during a meeting, to the extent possible.

What sets you apart from other Shopify development agencies?

One of the first three Shopify Experts in Japan, we are now a Shopify Premier Partner. We provide one-stop support across e-commerce, from website development and operations to logistics, consulting, and marketplace management. Our own e-commerce operations also allow us to deliver practical, experience-driven solutions.

I’d like to discuss e-commerce website development and operations. Is it possible to have a consultation by phone?

Unfortunately, we do not offer consultations by phone. Meetings are available online or in person. Please start by contacting us through our Contact form.

Can you also manage e-commerce marketplaces such as Rakuten and Amazon?

Yes. We support major marketplaces such as Rakuten, Amazon, and Yahoo! Shopping, and also operate our own e-commerce businesses across these platforms. We can help develop multi-channel strategies combining owned e-commerce and marketplaces, as well as provide cross-platform data analysis. If you are considering marketplace expansion alongside a Shopify store, we can support you from strategy development through day-to-day operations.

Can you migrate an existing e-commerce website to Shopify? What happens to the existing data?

Yes. We have extensive experience migrating from EC-CUBE and other e-commerce platforms to Shopify, including the migration of product, customer, and order history data. Because migration requirements vary depending on the source platform and data structure, we assess the existing data in advance to determine what can be migrated directly and what needs to be redesigned. We provide end-to-end migration support, including SEO-friendly redirects and strategies for transferring loyalty points and other customer benefits.

Can you also handle the operation and maintenance after the website launch?

Yes. We provide ongoing support after launch, including e-commerce operations, website maintenance, and optimization consulting. Our services cover day-to-day tasks such as product registration and page updates, as well as order processing, customer support, logistics, data-driven improvement recommendations, and advertising management. Rather than simply building a website and stepping away, we work with many clients as long-term partners through ongoing support.

What are the benefits of choosing Shopify for e-commerce in the age of AI?

Shopify is well positioned for e-commerce in the age of AI. AI-native features such as Shopify Magic for generating product descriptions and Sidekick for store management are built into the platform, while support for the Universal Cart Protocol (UCP) helps businesses prepare for agentic commerce. Shopify also provides a strong foundation for AI-driven search through structured data and Core Web Vitals optimization. For more details, please see our e-commerce blog.

What is the process from initial consultation to contract?

Please start by contacting us through our inquiry form. We will then conduct an initial consultation online or in person to discuss your requirements, budget, and timeline. Based on this discussion, we will provide a proposal and estimate. Once the proposal is approved, we will proceed with the contract and begin the project following a kickoff meeting. Please note that we do not offer consultations by phone; meetings are available online or in person. The timeline varies by project scope, but the process from initial consultation to contract typically takes approximately 2–4 weeks.

EC事業をまるごと（構築・運営・受注・CS・物流・広告まで）お任せできますか？

はい、サイト構築・運営保守・受注処理・カスタマーサポート・物流・広告運用の6領域をまとめてお任せいただけます。各領域の専門チームが社内で連携しているため、担当領域ごとに複数のパートナーへ発注を分ける必要がありません。窓口は貴社専任のディレクターが一本化し、施策の判断から日々の実務までワンストップで進行します。一部の領域のみのご依頼についても、EC全体の状況をヒアリングしたうえで対応可否をご判断しております。まずは現在の体制と課題をお聞かせください。

自社EC・楽天・Amazonを別々の会社に頼んでいます。一本化できますか？

はい、自社EC（Shopify）と楽天市場・Amazon・Yahoo!ショッピングなど国内外8チャネル以上の運営を、当社への窓口一本化に対応しています。当社は支援に加えて自社でもこれらのチャネルでEC事業を運営しているため、チャネルごとの運用実務を把握したうえでの統合が可能です。窓口を一本化することで、在庫や販売戦略の情報がチャネル間で分断される問題や、施策の重複・矛盾を防げます。移管は全チャネル同時ではなく、1チャネルずつ段階的に進める形にも対応いたします。

カスタマーサポートや受注処理まで、御社のチームが直接対応するのですか？

はい、受注処理とカスタマーサポートは当社の運営チームが直接対応いたします。当社が直接対応するのはメールとチャットの2チャネルで、お問い合わせには営業時間内2時間以内の一次回答を目安としています。お電話での顧客対応をご希望の場合は、コールセンター業務に対応した提携パートナーと連携し、当社が窓口となって全体を管理する形でご提供いたします。サイト構築や広告運用のチームと同じ社内にいるため、問い合わせから見えた課題をそのままサイト改善に反映できる点も特徴です。

対応時間帯と、セール時・繁忙期の増員体制を教えてください

通常の対応時間は平日10時〜18時（土日祝を除く）で、大型セール・繁忙期は事前共有いただくことで受注処理とカスタマーサポートの人員を増強いたします。増員はセール等のイベント開始の2週間前までにご相談いただければ調整可能です。過去の想定件数から必要な体制を逆算してご提案するため、前年実績や在庫計画をあわせて共有いただけますとスムーズです。土日祝や時間外の対応が必要な場合も、内容と期間に応じて個別にご相談を承っております。