Service

E-Commerce Operations Optimization

EC SITE management

Our approach to e-commerce operations encompasses a wide range of services that cater to the entire customer journey, including acquisition, engagement, conversion, and retention. At Commerce Media, we deliver a comprehensive support model, from front-end to back-end services, tailoring our assistance to the evolving needs of each customer's lifecycle. Our goal is to provide a seamless and integrated solution that supports all facets of your e-commerce operations, ultimately enhancing customer satisfaction, fostering brand loyalty, and driving long-term success.

Our team of ecommerce site management professionals delivers exceptional support, leveraging in-depth knowledge and strategic insights to optimize performance and maximize customer engagement.

As Shopify E-commerce Award-winning specialists, our team offers full-spectrum support tailored to your unique requirements. Our comprehensive services extend beyond site updates, encompassing order processing, inventory management, product shipping, customer support campaigns, and more. Leveraging our extensive expertise, we provide top-tier management support that caters to a broad range of needs, ensuring seamless operations and client success.

Trusted as a Shopify Professional

As one of the first Shopify Experts in Japan and a certified Shopify Plus Partner, we pride ourselves on our extensive experience and deep knowledge within the e-commerce industry. Recognized for our accomplishments, we have received the prestigious Shopify E-commerce Award in 2019, solidifying our position as a leading player in the Japanese Shopify market. Our dedication to excellence and commitment to driving success for our clients sets us apart in the competitive e-commerce landscape.

Certified Shopify Plus PartnerCommerce Media is a specialized partner company that excels in developing cutting-edge e-commerce platforms utilizing Shopify Plus, a highly functional solution catering to businesses with specific requirements and high traffic demands. Our commitment to excellence ensures that we deliver best-in-class solutions tailored to our clients' unique needs, driving growth and success in the competitive e-commerce landscape.

Why Shopify For Building E-Commerce Sites?

Shopify, the world's leading e-commerce platform, is experiencing rapid adoption in Japan. Its unrivaled features, scalability, and user-friendly interface make Shopify the premier choice for businesses looking to build and manage successful online stores.

Multilingual
Cross-border
D2C
Omni-Channel
Multi-Supplier
Media
Subscription
Corporate
Integrated
Corporate Site

Our Characteristics ABOUT US

Commerce Media's deep understanding of e-commerce operations allows us to identify and mitigate potential risks from the initial site construction phase. Our strategic designs are thoughtfully crafted to facilitate sustainable growth for your business, fostering long-term success in the competitive e-commerce landscape.

Dedicated to crafting designs and site architecture that not only drive sales growth but also optimize resource allocation

Commerce Media implemented Shopify Plus to handle high traffic and transactions, and integrated LOGILESS for streamlined order and inventory management. Our operational optimization strategies ensure seamless processes from sales to shipping, maintaining order even during peak demand. With a proven track record in managing large-scale projects, we offer end-to-end solutions encompassing site development, order processing, logistics, and customer support services. Our expertise extends to OMS implementation, email marketing, and campaign management, delivering comprehensive support for your e-commerce needs.

Seamless Front-End and Back-End Channel Integration

E-commerce management company with a deep understanding of everything from marketing to logistics
Experienced in operating on a variety of platforms as well as catching onto future changes in the e-commerce industry

Able to Respond Swiftly to Issues, Building Trust

Extensive experience in operations and understands the causes of various problems
Continual in-house skill enhancement allows our team to stays up-to-date with cutting-edge e-commerce techniques and technologies
Dedicated in-house specialists, ensuring prompt and effective response to your needs

Service Details of E-Commerce Site and Shop Management Agency

Front-end and back-end support delivers comprehensive assistance tailored to each user's specific phase, covering all aspects of e-commerce operations from customer acquisition to shipping and fostering long-term customer loyalty. Our one-stop-shop approach simplifies your business processes and drives sustainable growth.

Offering support across various aspects of e-commerce

Analysis of Current Situation/Issues
Site Structure Proposal
Site Design Development
Consulting (Site Construction)
Various Site Setups
Addition of Custom Features
Development of Data Integration, etc.
Product Registration
Creation of Landing Pages
Shopify Setup Support, Including Payments
Development/Upgrade of Additional Functions
User Manual Creation

※Some options included

WORKS OUR CLIENTS

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FAQ Frequently Asked Questions

What is the cost of building an e-commerce website?: The cost of building an e-commerce site varies greatly depending on its scale and requirements. As a rough guide, a small to medium-sized Shopify site typically costs between 1 million and 5 million yen. If there are many design and functional customizations, the cost generally ranges from 5 million to 10 million yen. For large-scale builds using Shopify Plus, it's common for the cost to exceed 10 million yen, as these projects often involve not only the Shopify build itself but also inventory management, integration with core systems, and custom app development. We will propose the optimal solution based on your requirements, necessary functions, and budget after an initial consultation. Please contact us via the inquiry form to get started.
How long does it take from e-commerce site construction to launch?: For standard Shopify site construction, the typical timeframe from initial consultation to launch is approximately 3 to 6 months. This can vary depending on the complexity of the design, the extent of custom features, and the readiness of product data. Large-scale builds using Shopify Plus or migrations from existing sites may take 6 months or more. If you have schedule constraints, we can offer flexible proposals such as phased releases focusing on priority features, so please consult with us.
What sets you apart from other Shopify development agencies?: 当社は日本で3社目となる「Shopify Experts」に認定された企業であり、現在は上位ランクの一つである「Shopify Premier Partner」としても認定されています。最大の特徴は、サイト構築だけでなく、運営代行・物流・コンサルティング・モール運営までEC事業全体をワンストップで支援できる体制です。また、自社でもEC事業を運営しているため、現場で得た実践的なノウハウを基にご提案ができる点も他社にはない強みです。
Can you also manage e-commerce marketplaces other than Shopify (e.g., Rakuten, Amazon)?: Yes, it is possible. In addition to supporting the operation of major malls such as Rakuten, Amazon, and Yahoo! Shopping, we also operate our own e-commerce business using these malls. We can propose multi-channel strategies that combine in-house e-commerce with malls, and we can also handle cross-platform data analysis. If you are considering mall expansion in parallel with building your own e-commerce site with Shopify, you can entrust us with everything from strategy formulation to daily operations.
Is it possible to migrate an existing e-commerce site to Shopify? What happens to the data?: はい、可能です。EC-CUBEやその他のカートシステムからShopifyへの移行実績が豊富にあり、商品データ・顧客データ・過去の注文履歴の移行にも対応しています。ただし、移行元のシステムやデータ構造によって、そのまま移せるデータと再設計が必要なデータがあるため、事前の調査が重要です。SEO評価を引き継ぐためのリダイレクト設計や、ポイントなどの引き継ぎ方針も含め、移行計画から実装までトータルでサポートいたします。
Can you also handle the operation and maintenance after the website launch?: はい、公開後の運営代行・保守・改善コンサルティングまで一貫してご支援可能です。商品登録やページ更新といった日常運用、受注処理、カスタマーサポート、物流代行に加え、データ分析に基づく改善提案や広告運用も対応しております。「制作して終わり」ではなく、長期的に伴走するパートナーとして継続契約をいただくお客様が多いのが特徴です。
What are the advantages of choosing Shopify for e-commerce operations in the age of AI?: ShopifyはAI時代のEC運営に最適化されたプラットフォームです。Shopify Magicによる商品説明文の自動生成、Sidekickによる店舗運営アシスタント、Universal Cart Protocol（UCP）対応によるエージェント型コマースへの備えなど、AIネイティブな機能が標準で利用できます。また、構造化データの自動出力やCore Web Vitalsへの最適化により、生成AI検索（GEO）にも強い構造を持っています。詳細はECブログ記事でも解説しております。
Please tell me about the process from inquiry to contract.: Please contact us via the inquiry form first. We will then conduct a web conference or in-person meeting to confirm your requirements, budget, and schedule, and then submit a proposal and estimate. Once you are satisfied with the contents, a contract will be formed and the project will commence after a kick-off meeting. Please note that we do not offer phone consultations; all meetings must be conducted online or in person. The duration varies depending on the scale, but typically it takes about 2 to 4 weeks from the initial consultation to the contract.