Suspicious solicitations impersonating our company name on TikTok

Thank you for your continued patronage of our products and services.

We have received multiple reports of suspicious communications regarding PR campaigns, supposedly from third parties impersonating our company name and product name (Airlab) on social media platforms such as TikTok.

The fake accounts are listed below. Please be aware that these have no relation to our company.

Specifically, it has been confirmed that these communications offer high remuneration and request communication via LINE or similar platforms. However, investigations with relevant parties have confirmed that neither our company nor any related agencies are making such solicitations.

Therefore, these communications are in no way related to our company.
In response to these incidents, our company will continue to take the following actions:

■ Monitoring and Investigation
We will continue to monitor suspicious activities on social media to quickly identify impersonation attempts.

■ Reporting and Countermeasures
If inappropriate accounts or posts are confirmed, we will report them to the platform operators and consider legal action as necessary.

■ Information Provision and Warnings
To ensure that customers can receive information from our company with peace of mind, we will clarify official communications and issue warnings as appropriate.

Customers are advised to verify the authenticity of any suspicious solicitations, offers of high remuneration, or requests to communicate via LINE or similar platforms, and to avoid providing personal information or money.
Should you discover any suspicious accounts or posts, please contact us at the following address:
cmsecurity@commerce-media.info

We will continue to strive to provide honest information and responses so that everyone can use our products and services with confidence.
We appreciate your understanding and cooperation.

Please note that we have received a very large number of inquiries regarding this matter, and it is currently difficult to provide prompt replies or detailed responses to all individual questions and requests.

We apologize for any concern or inconvenience this may cause our customers, and we ask for your understanding based on the information provided above and to continue to exercise caution.

We appreciate your understanding.

[Reference] Public Consultation Desks for Fraud

List of Cybercrime Consultation Desks at Prefectural Police Headquarters
https://www.npa.go.jp/bureau/cyber/soudan.html

National Consumer Affairs Center of Japan
https://www.kokusen.go.jp/

Consumer Affairs Agency Website
https://www.caa.go.jp/policies/policy/consumer_policy/caution/internet/trouble/internet.html

Please note that our company assumes no responsibility for troubles between customers arising from solicitations or fraudulent websites impersonating our company, or incidents not operated by our company. If you become a victim, please promptly consult your nearest police station.