"I'm using Shopify but I can't log in to the admin panel."
"I forgot my Shopify password"
If you're lamenting not being able to log in to Shopify like this, don't worry.
This article will show you what to do if you can't log in to Shopify.
There are four main possible causes.
- Incorrect password
- Old information remains in the browser
- The management screen is down (being fixed at headquarters)
- No robot identification test for password mistypes
Check to see if any of the following apply to you and see what the causes and solutions are.
How to Log In to Shopify
Before we look into why you can't log in, let's check that you're logging in the correct way.
We will explain how to log in to the Shopify admin screen for three devices: PC, iPhone, and Android. You can log in from the website for PC, and from the app for iPhone and Android.
How to log in from a computer
We will show you how to log in to your Shopify admin page from your computer.
1. Open the login screen on your computer and enter the store address.
When you open the login screen, there is a space to enter the "Store Address", so enter the address of the store account you want to log in to. Then click the "Next" button.
If you've logged in using the same device before, you may see a store listed on the login page. If so, you can select that store and log in without having to enter any other details.
*If you have forgotten your store address, click on the "Forgot your store?" item. A space will appear to enter your email address, so send your registered email address. After sending, information will be sent to the email address you entered, so please check it.
②Enter the registered email address Next, enter the "email address" registered with Shopify. Then click the "Next" button.
③Enter your registered password Finally, enter the "password" you registered. Then click the "Login" button to complete logging in to the management screen.
*If you have forgotten your password, click on the "Forgot your password?" button. Click on the "Reset password" button that appears next and an email will be sent to your registered email address. A link to reset your password will be included, so use that link to reset your password.
How to log in from the iPhone app
We will show you how to log in to the admin screen from the Shopify app on your iPhone.
① Launch the app and open the login screen First, launch the Shopify app on your iPhone and click the "Login" button in the center.
②Enter your registered email address and password Next, enter your registered "email address" and "password". Then click the "Login" button.
You will then be logged in to the Shopify app's admin panel.
*If you have forgotten your password, click on the "Forgot your password?" item. Next, a screen will appear asking you to enter your "email address," so enter the email address you registered. Then click on the "Done" button. Then, information on how to reset your password will be sent to your registered email address.
How to log in from the Android app
Next, we'll show you how to log in to the admin screen from the Android Shopify app.
① Start the app and open the login screen
Launch the Shopify app on your Android and click the “Log in” button in the center.
②Enter your registered email address and password.
Next, enter your registered "email address" and "password." Then, click the "Login" button to log in to the Shopify app's admin screen.
*If you have forgotten your password
If you click "Forgot your password?" on the login screen, a screen like the one above will appear where you can enter your "email address." You can reset your password by entering your registered email address and clicking "Email Instructions." Information for resetting your password will be sent to your registered email address, so please set a new password.
What to do if you can't log in to Shopify
If you can't log in to Shopify even after following the correct procedure, it may be due to one of the four reasons we will pick up below. We will also introduce solutions, so please try them out to see if you can log in correctly.
Incorrect password
The first possible cause is that you entered the wrong password when logging in.
Have you made any careless mistakes, such as entering a different alphabet or number, or a password you use for another service? Take a careful look to make sure you're entering the correct password.
If you have more than one store on Shopify, then you might have entered a password for another store.
*If you have forgotten your password You may find yourself in a situation where you cannot log in even though you are sure you are entering the correct password, or you just can't remember your password. In that case, you will need to reset your password.
As explained in the previous chapter, to reset your password, first click on the "Forgot your password?" item on the login screen. On the next page, enter your email address and a link to reset your password will be sent to that email address. By accessing the link, you will be able to reset your password.
Old information remains in the browser
The next possible cause is that previous information remains on the browser you are trying to log in to.
If you have used Shopify before, your browser may remember your store information from that time. It may remember your past "store account", "email address", and "password". If that's the case, you may get an error when logging in, even if you enter the correct information now.
To be able to log in, clear your browser cache. If you are using Google Chrome, please refer to the following method.
1. Click the "︙" mark in the top right of the Google Chrome screen. 2. Click "More tools." 3. Click "Clear browsing history." 4. A menu titled "Clear browsing data" will appear, so set a period of time if necessary. 5. Check the "Cached images and files" item. 6. Click "Clear browsing data" to complete the cache deletion.
The management screen is down (being fixed at headquarters)
One possible cause is that a system error has occurred in Shopify, causing the admin page to crash.
Shopify publishes real-time system status on the " status.shopify " page, so check it out. If a system error is the cause, try recovering and logging in again.
However, since Shopify does not experience many problems, it is rare for the admin screen to go down due to a system error.
Related article: How to Check Shopify’s System Status
[Summary] How to customize the admin screen after logging in to Shopify for a more comfortable experience
Shopify is a service that offers a 14-day free trial period, allowing you to set up an online product sales store with low barriers to entry.
The management screen is simple and easy to understand, so it is characterized by being intuitive to operate. However, before you can even operate the management screen, you may encounter problems such as not being able to log in at all.
If you can't log in, first calm down and try to find the cause. Here we'll introduce four possible causes.
- Incorrect password
- Old information remains in the browser
- The management screen is down (being fixed at headquarters)
- No robot identification test for password mistypes
This may be due to a mistake on the user's side or due to a mistake on Shopify's side. There is a solution to both, so follow the steps and deal with the problem calmly. Don't panic and think, "What should I do? I might not be able to receive orders from my current shop anymore."
If you still can't log in after trying the methods we've introduced, we recommend contacting Shopify's support team . If you want to solve the problem more easily, go to their official Twitter account, " ShopifySupport ." If you tweet your question to the official account, the support team will reply.
