It is said that online customer service is important to increase conversion rates on an e-commerce site.
There are various ways to introduce web customer service, but this time we will introduce how to introduce web customer service using Shopify.
[Key Points of this Article]
- Understand web customer service, which will become increasingly important in the future
- Learn how to implement web customer service using Shopify
【table of contents】
- What is web customer service?
- Previous web customer service
- The future of web customer service
- Obstacles when starting online customer service
- How to choose a web customer service tool for Shopify users
- Advantages and disadvantages of each web customer service tool
- summary
- For those considering introducing Entry Series for EC
What is web customer service?
Web customer service is literally customer service conducted on a website.
In physical stores, customer service will involve providing information about recommended and new products to customers and answering questions about products.
Similarly, we aim to improve customer satisfaction and conversion rates by introducing products on the website and communicating in real time via chat.
By strengthening web customer service and improving customer experience,
It is possible to suppress the increase in customer acquisition costs and efficiently improve conversions
