System failure on Shopify? Behavior is different than usual
This is a very rare case when running Shopify,
- Unable to log in to the admin page/loading is slow
- The site takes a long time to load
- I can't make a payment
- The app isn't working
Have you ever had an experience like this? If you actually search on Twitter, you will find very few tweets like the one below.
Shopify is down
— rose 🏖🍉 (@xxyyay) May 2, 2018
*Shopify is not prone to system errors. It is a very stable system with few problems. Please use this article as a way to gather information in case of emergency.
So this time,
- A page where you can check Shopify's system operation status
- How to receive system status alert notifications
We would like to introduce two points:
Visit status.shopify
Are you familiar with the page called status.shopify ?
It's all in English, but this is a site where Shopify publishes the status of their system in real time.
At status.shopify, information about Shopify is available 24 hours a day, allowing you to easily visually check whether each of the following very important items on your e-commerce site is operating normally.
- Admin → Shopify admin screen
- Checkout → Payment function
- Reports and Dashboards
- Storefront → Front screen
- API & Mobile → API & Mobile
- Support → Support functions
- Third party services
In fact, at the time of writing this article, there seemed to be some issues with Canadian postal labels.
*As of 9:25am on August 26th
Check response time
You can also check system measurement values such as storefront (front screen) response time and API response time on a daily, weekly, or monthly basis using graphs.
Storefront response time
Response time of the administration screen
API response time
Looking at it this way, the numbers show the solidity with which the response times of the storefront and admin panel are steadily improving, even as the number of users continues to increase.
Past system incidents can also be checked.
It is possible to look back and check past system troubles and maintenance occurrences and response status.
→ Incident History
The fact that all past progress is disclosed in this way is a very appealing point for those adopting the system.
Receive notifications about system problems
You can check the status of the system from this screen at status.shopify, but there is also a way to receive real-time information when a problem occurs or when it is resolved.
-
Short Message (SMS)
By registering your mobile number, you will receive status updates via SMS. -
Webhook
You can connect to a notification service like Slack and set it up so that you are notified when there is a status change on the Shopify side.
If an endpoint error occurs, you will be notified by email. -
Atom / RSS Feed
You can receive updates by subscribing to the feed.
Furthermore, our company has integrated with Slack and set up each person in charge to receive notifications via SMS individually.
Setting up notifications via SMS short message
Receiving notifications via short message can be set up quickly by anyone and has a strong real-time nature, so we will explain how to set it up.
If you've already looked at status.shopify so far, you may have noticed that there is a button at the top of the status.shopify page that says "SUBSCRIBE TO UPDATES."
When you press this, the screen above will appear, so please enter your country and phone number from the tab with the receiver mark to set it up.
If you are calling in Japan, select Japan (+81), and in the number field at the bottom, if you are calling 090-xxxx-xxxx, enter 90-xxxx-xxxx, and then click "SUBSCRIBE VIA TEXT MESSAGE."
The actual message screen when a notification is received is shown below.
You will first be notified when an incident (trouble) occurs, and then again when the trouble is resolved.
summary
If you are actually operating the site and notice something is behaving differently than usual, it is a good idea to check status.shopify.
Please take advantage of this opportunity as the timing of site renovations and campaign launches is particularly delicate.
We actually operate Shopify, and we feel that it is a very stable system. Even if a system failure occurs, it is usually resolved within a few minutes, so you can use it with peace of mind.
This function is also extremely useful when creating websites requested by clients. Clients are concerned about server specifications and system health, so we provide this information to them and they are satisfied with it.
